FAQ
Product Questions
What materials does Ruyi Club use for jewelry?
Our jewelry is made with natural gemstones, 925 sterling silver, and 14K gold vermeil. Unlike regular gold-plated jewelry, which often has a thin coating of gold on a non-precious metal base like steel or brass, gold vermeil requires a thicker coating of gold (at least 2.5 microns) on sterling silver for long-lasting shine and an elevated look and feel.
What differentiates Ruyi Club's quality?
Our jewelry's quality is ensured through our materials, design, and inspection process.
- The base materials we use are all precious and semi-precious metals and stones which inherently have higher value than brass or steel.
- Our designs favor solid metal pieces rather than hollowed out pieces often found on the market.
- We produce in small batches and inspect every single piece by hand.
Can I wear Ruyi Club jewelry if I don't have Chinese heritage?
Yes! One of the reasons we make our jewelry modern and comfortable for everyday wear is to share our culture more broadly with everyone. All culture and jewelry appreciators are welcome to wear our jewelry.
How do I find my ring size?
See our jewelry sizing guide here.
How do I take proper care of my jewelry?
See our jewelry care guide here.
Order Questions
What are my shipping options?
Please allow up to 3 business days for us to process your order before shipping.
Exact shipping options and charges for your order will be calculated and displayed at checkout.
Most orders will have the following USPS shipping options: First Class Mail, Ground Advantage, Priority Mail, Priority Mail Express.
Do you offer international shipping?
We currently do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification that includes a tracking number. You can use this information to check the status of your delivery. Please allow 48 hours for the tracking information to become available.
What is your return & exchange policy?
To request a free return, you must contact us within 30 days of receiving your item. Your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Certain types of items cannot be returned, including custom products (such as special orders or personalized items), final sale items, and gift cards.
To start a return or exchange, you can contact us at hello@ruyiclub.com. Items sent back to us without first requesting a return will not be accepted.
Can I change the shipping address after submitting an order?
Please reach out to hello@ruyiclub.com. If the order has not yet been shipped, we will change the address for you. If your order has already shipped, we won't be able to change any of your order details.
Brand Questions
How is Ruyi Club thinking about impact & sustainability?
Impact and sustainability is very important to us so we've put together a plan based on what's within our means today and what we hope to achieve in the future. Here's what we've currently implemented for the launch of our small business:
- Use of a local community banking partner rather than a "big bank"
- All packaging made of recyclable material and repurposed packaging waste
- Small batch jewelry production to minimize waste
And here's what's on our roadmap:
- Finding a local jewelry supplier to reduce transportation and packaging
- Exploring the sustainability of recycled metals
- Partnering with organizations that uplift our community
We're looking forward to reaching our next milestone together with you.
Does Ruyi Club have a retail store I can visit in-person?
Not yet! In the meantime, follow us at instagram.com/ruyiclub to hear about upcoming pop-ups and events.
How can I get in touch about collaborating?
Email us at hello@ruyiclub.com. Let us know who you are and the vision you have for a collaboration project. We're always excited to connect with people who have similar passions and goals.